Terms of Service
1. Agreement and General Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between ChannelBound, LLC (“Company,” “Provider,” or “Licensor”) and any entity or individual accessing or using the services offered via ACAPrime.com (the “Services”). By accessing or using the Services, acknowledgment of and agreement to these Terms and all incorporated policies is required. Access to Services requires users to be at least 18 years old and possess the legal capacity to contract. Users must maintain secure passwords, provide accurate information, and use the Services in compliance with applicable laws.
2. Data Security, Privacy, and Compliance
The Company utilizes Box.com as a secure cloud storage platform for data storage, sharing, and transfer. In handling tax information and personally identifiable information (PII), the Company implements strict security protocols, including end-to-end encryption, multi-factor authentication, regular security audits, rigorous access controls, and secure data retention and disposal protocols to ensure the ongoing protection of data. Users must comply with all applicable laws, including U.S. export control laws, when using the Site or Services.
3. Subscription and Service Level Terms
Subscriptions are annual, covering services for the applicable tax year(s). Full payment is required upon subscription initiation. Refunds are issued solely at the Provider’s discretion if services are not rendered. Subscriptions may be canceled by contacting info@ACAPrime.com. The Provider reserves the right to cancel subscriptions with notice.
The standard processing time for delivering services is 10 business days after receipt of all required data. Non-standard formats may incur additional processing time and fees, which will be communicated to the customer. The Provider does not guarantee delivery of services by specified government deadlines unless all required data is provided at least 20 business days prior to such deadlines.
4. Data Responsibilities, Corrections, and Adjustments
Clients bear responsibility for verifying the accuracy of submitted data, meeting submission deadlines, maintaining required records, reporting data changes promptly, and ensuring authorized access only. By submitting data to the Provider, certification that the information provided is accurate and complete is implied. The Provider’s role is limited to facilitation services, and it is not responsible for client data accuracy. Maximum correction fees are $300 per hour.
The Provider will correct any errors attributable to the Company at no charge. For client data errors, minor corrections are provided at no cost. Major corrections are billed at $300 per hour, with prior notice. A variance of plus or minus 10% in form count is permitted without adjustment. Refunds for overpayment will be processed within 60 days of request. Additional forms beyond this threshold will be billed at standard rates.
5. Electronic Filing and Third-Party Services
The Provider’s electronic filing services include form generation as specified during the service enrollment process, ensuring all submissions adhere to relevant regulatory requirements. All services are performed in compliance with applicable regulations. Format flexibility is maintained within compliance standards, and electronic filing is the standard submission method.
Customers acknowledge that the Provider may use third-party service providers for electronic filing services. These providers are authorized to submit forms to federal and state tax authorities. Use of the Services constitutes consent to the transmission of data to these providers. Customers are responsible for addressing inquiries or notices from tax authorities. The Provider is not responsible for resolving such inquiries unless explicitly agreed upon. Customers further acknowledge and agree that the Provider may use third-party service providers for fulfillment of print, mail, and distribution of forms to the Customer’s recipients.
6. Intellectual Property and Prohibited Activities
The Site and all associated content, including but not limited to text, images, designs, and software (the “Content”), are protected under U.S. and international copyright, trademark, and other laws. All rights, title, and interest in the Content remain with the Provider or third-party licensors. Users may access and use the Content solely as permitted by these Terms. Unauthorized reproduction, modification, distribution, or derivative use is strictly prohibited.
Users are prohibited from violating laws or regulations, infringing intellectual property rights, uploading malicious content, attempting to breach security, reselling or redistributing Services, or sharing access credentials.
7. Modifications, Termination, and Legal Framework
The Provider reserves the right to modify these Terms, alter or remove features, adjust subscription pricing, update system requirements, and change processing procedures. Material changes will be communicated via email, website announcements, or other appropriate channels. Continued use of the Services signifies acceptance of modifications.
The Provider may terminate this agreement for any breach of these Terms, misuse of Services, or nonpayment. Subscriptions may be terminated by contacting info@ACAPrime.com, subject to the refund policy.
These Terms are governed by the laws of Indiana. Disputes must be resolved through arbitration in Hamilton County, Indiana. The agreement includes a class action waiver. Certain terms shall survive termination.
8. Liability, Indemnification, and Links to Other Sites
The Services are provided “as is” without warranties, express or implied. The Company’s liability is limited by law. Users agree to indemnify the Provider against claims arising from misuse of Services. Force majeure provisions apply.
Hypertext links to third-party websites are provided for convenience only. The Provider disclaims responsibility for the availability, content, or reliability of such sites.
9. Contact Information
ChannelBound, LLC
Attention: ACAPrime
1311 W. 96th Street, Suite 170
Indianapolis, IN 46260
info@ACAPrime.com